{"id":2381,"date":"2019-07-28T12:06:26","date_gmt":"2019-07-28T10:06:26","guid":{"rendered":"https:\/\/climaco.com\/frequently-asked-questions-answers\/"},"modified":"2026-02-11T20:04:57","modified_gmt":"2026-02-11T19:04:57","slug":"frequently-asked-questions-answers","status":"publish","type":"page","link":"https:\/\/climaco.com\/en\/contact-support\/frequently-asked-questions-answers\/","title":{"rendered":"Frequently asked questions &amp; answers"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;35px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center\">Frequently asked questions &amp; answers<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Product &amp; Technology<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.27.4&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Why do I need a heated drainage tray?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Alla v\u00e4rmepumpar som h\u00e4mtar energi i uteluften (t\u00e4nk p\u00e5 luft-luftv\u00e4rmepumpar och luft-vattenv\u00e4rmepumper) m\u00e5ste sm\u00e4lta isen som bildas p\u00e5 utomhusdelens v\u00e4rmev\u00e4xlare, f\u00f6r att kunna fungera. Isen bildas vid temperaturer under 8\u00b0C och m\u00e4ngden p\u00e5verkas av fuktigheten i luften och hur effektiv din v\u00e4rmepump \u00e4r. Isen sm\u00e4lts mellan 35-40 g\u00e5nger per dygn. Ju effektivare din pump \u00e4r, desto mer vatten blir det!\u00a0<\/p>\n<p>De senaste \u00e5rens pumpar \u00e4r mycket effektivare, \u00e4n f\u00f6r bara 10 \u00e5r sedan.\u00a0<\/p>\n<p>Men vattnet tas ju upp i marken? Problemet \u00e4r bara tj\u00e4len. Ett annat \u00e4r k\u00e4llaren. Eller g\u00e5ngbanan framf\u00f6r utedelen.<\/p>\n<p>Du kan l\u00e4sa mer mer <a href=\"https:\/\/climaco.com\/varfor-draneringstrag\/\"><strong>h\u00e4r<\/strong><\/a>.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Which drainage tray should I choose?&#8221; _builder_version=&#8221;4.27.4&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>H\u00e4r kan du se vilket dr\u00e4neringstr\u00e5g som passar till just din v\u00e4rmepumps utomhusdel!<\/p>\n<p><a href=\"https:\/\/climaco.com\/valja-modell\/\" target=\"_blank\" rel=\"noopener noreferrer\">Hj\u00e4lp att v\u00e4lja dr\u00e4neringstr\u00e5g<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What are the differences between the ECO and NEO models?&#8221; _builder_version=&#8221;4.27.4&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Both the NEO and ECO models have thermostatically controlled heating pads. NEO has a thermostat that starts the heating process with the same power from +2<span>\u00b0<\/span> degrees. The ECO trays have a smart energy saving function with two thermostats. The primary thermostat starts heating the mat at half power from +2<span>\u00b0<\/span> degrees and the secondary one turns on full power at -8<span>\u00b0<\/span> degrees when it&#039;s really needed.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do your drainage trays work?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>V\u00e5ra dr\u00e4neringstr\u00e5g samlar upp kondensatvattnet, och ser till att det inte fryser, \u00e4ven under de riktigt kalla m\u00e5naderna. F\u00f6r en mer ing\u00e5ende f\u00f6rst\u00e5else kring hur v\u00e5ra tr\u00e5g fungerar s\u00e5 <a href=\"https:\/\/climaco.com\/tekniken\/\" target=\"_blank\" rel=\"noopener noreferrer\">klicka h\u00e4r!<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What are the drainage trays made of?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Our drainage trays are manufactured from a special type of plastic that is <span>UV and heat resistant. They have heating mats with long heating cables inside them.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How much power does the tray use?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Different drainage trays use different amounts of power. This also depends on where they are installed. In northern Sweden where there is colder weather for a longer period than in southern Sweden, the trays need to operate for a longer period than those installed in, for example, Scania in the far south of the country.<\/p>\n<p>The product pages show a comparison between the NEO and the ECO versions of the heat trays. The comparisons are for the six-month period when the weather in Sweden is cold, i.e. from 1 October to 31 March.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Installation<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.27.4&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;How do I drain the water away from the tray?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The easiest way is to use our heated drainage kits. They are available from 1-12m in length and designed to be effective down to -34<span>\u00b0. The hose used is insulated and has a thermostatically controlled low-power heating cable.&nbsp;<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I will only be draining off the water to 2 meters away &#8211; do I still need a heating cable in the pipe?&#8221; _builder_version=&#8221;4.27.4&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Du beh\u00f6ver till\u00e4ggsv\u00e4rme n\u00e4r du ska leda vattnet fr\u00e5n tr\u00e5get. Det \u00e4r ocks\u00e5 viktigt att du v\u00e4ljer en v\u00e4rmekabel som har r\u00e4tt effekt och \u00e4r termostat styrd, s\u00e5 den inte v\u00e4rmer n\u00e4r det inte beh\u00f6vs.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I need to drain the condensation to a downpipe &#8211; do I need a heating cable in the downpipe?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Villas built over the past 25 years often have downpipes connected to the storm drains and there will be some heat emanating from those. If the rainwater is drained to a French drain then you might need to use additional heating. Generally we recommend that a 30cm heating cable be plugged into the downpipe in southern Sweden, in the middle of Sweden a 60cm cable and in the northern parts a 100cm cable.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Who can install the drainage tray?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>You can install the drainage tray yourself with a plug into a grounded electrical outlet. But an electrician or a cooling technician with an electrical certification can also install it.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I install the drainage tray myself?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Ja, det kan du! Samtliga montageanvisningar finns under varje produkts dokumentflik, eller <a href=\"https:\/\/climaco.com\/instruktioner\/\">samlade h\u00e4r.<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How much power does the tray use?&#8221; _builder_version=&#8221;4.27.4&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Olika dr\u00e4neringst\u00e5rg f\u00f6rbrukar olika m\u00e4ngder str\u00f6m. Det \u00e4r ocks\u00e5 beroende p\u00e5 var n\u00e5gonstans det \u00e4r installerat. i norra Sverige d\u00e4r det \u00e4r ett kallare klimat en l\u00e4ngre period \u00e4n i s\u00f6dra Sverige, s\u00e5 beh\u00f6ver tr\u00e5get ocks\u00e5 vara i g\u00e5ng en l\u00e4ngre period \u00e4n om det \u00e4r monterat i t ex. Sk\u00e5ne. Det finns en tabell med j\u00e4mf\u00f6relser p\u00e5 alla Pancake tr\u00e5g.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Which length of drainage kit do I need?&#8221; _builder_version=&#8221;4.27.4&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Are the house&#039;s drainpipes connected to the storm-water drains or to a French drain? &#8211; If yes,&nbsp;<span>measure the distance from the middle of your outdoor unit to the nearest downpipe.&nbsp;Install 30cm of heating cable inserted into the downpipe in G\u00f6taland, in Svealand 60cm of cable and in Norrland 100cm.<\/span><\/p>\n<p><span><\/span>Do you have a basement with a floor drain or other drain? &#8211;&nbsp;If yes,&nbsp;<span>measure the distance from the middle of your outdoor unit to a suitable entry point to the basement. Perhaps there are existing entry points, e.g. for ventilation, a wooden window frame, otherwise you might need to drill through the outside wall. You only need to measure to the inside of the basement wall for the heating cable. In the basement you would usually use fixed pipes, without heating cable.<\/span><\/p>\n<p>The last option is to dig a French drain. Google &quot;digging a French drain&quot;.<\/p>\n<p><span><\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is a nylon cable-wire or draw-spring?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>En draglina\/dragfj\u00e4der \u00e4r ett verktyg som elektriker anv\u00e4nder f\u00f6r att dra installationskabel enkelt genom r\u00f6r. Finns i byggvaruhus, Biltema, Jula, Hornbach, Clas Ohlson. Finns fr\u00e5n ca 50kr.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I don&apos;t have a cable puller, is there anything else I can use instead?&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Du kan anv\u00e4nda en styvare kabel, tjockare st\u00e5ltr\u00e5d eller en vajer, \u00e4r de f\u00f6r vassa i \u00e4nden, s\u00e5 tejpa \u00e4nden &#8211; s\u00e5 fastnar den inte. T\u00e4nk p\u00e5 att den m\u00e5ste vara l\u00e4ngre \u00e4n den isolerade slangen. F\u00e4st sedan v\u00e4rmekabelns \u00e4nde med bra tejp &#8211; och dra igenom f\u00f6rsiktigt.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Other questions<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.27.4&#8243; toggle_font=&#8221;||||||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Can I use my heating tray abroad?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>It is possible to use our trays abroad. Just remember that the voltage should be 220-230v \/ 50hz. You must, of course, comply with each country&#039;s electrical safety laws.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Support &amp; guarantee<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.27.4&#8243; toggle_font=&#8221;||||||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;My heating cable in the hose no longer heats up, it seems to be broken, what do I do now?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>1. Om v\u00e4rmekabeln anslutits till ett eluttag, kan du kontrollera om det finns str\u00f6m i uttaget. Ta tex en liten bordslampa och testa. Finns ingen str\u00f6m kan du kontrollera s\u00e5 s\u00e4kringen \u00e4r hel.<\/p>\n<p>2. Finns str\u00f6m i eluttaget till lampan, <a href=\"https:\/\/climaco.com\/reklamation\/\" title=\"Reklamation\">s\u00e5 kan du reklamera h\u00e4r.<\/a><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Purchase<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.27.4&#8243; toggle_font=&#8221;||||||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Why is the price different if I buy a heat tray from an online store or at the same time as my new heat pump?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Varje aff\u00e4r har enligt lag m\u00f6jlighet att s\u00e4tta sina f\u00f6rs\u00e4ljningspriser. T\u00e4nk p\u00e5 att frakter kan tillkomma fr\u00e5n webbutiker. Det kan \u00e4ven vara f\u00f6rdelaktigt att best\u00e4lla ditt dr\u00e4neringstr\u00e5g samtidigt med din nya v\u00e4rmepump. Installat\u00f6rer och \u00e5terf\u00f6rs\u00e4ljare finns \u00f6ver hela landet.<a href=\"https:\/\/climaco.com\/distributorer-ny\" title=\"Distribut\u00f6rer\"> Mer information om var du kan k\u00f6pa.<\/a><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions &amp; answersProduct &amp; TechnologyAlla v\u00e4rmepumpar som h\u00e4mtar energi i uteluften (t\u00e4nk p\u00e5 luft-luftv\u00e4rmepumpar och luft-vattenv\u00e4rmepumper) m\u00e5ste sm\u00e4lta isen som bildas p\u00e5 utomhusdelens v\u00e4rmev\u00e4xlare, f\u00f6r att kunna fungera. Isen bildas vid temperaturer under 8\u00b0C och m\u00e4ngden p\u00e5verkas av fuktigheten i luften och hur effektiv din v\u00e4rmepump \u00e4r. Isen sm\u00e4lts mellan 35-40 g\u00e5nger per [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":3883,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2381","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/climaco.com\/en\/wp-json\/wp\/v2\/pages\/2381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/climaco.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/climaco.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/climaco.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/climaco.com\/en\/wp-json\/wp\/v2\/comments?post=2381"}],"version-history":[{"count":1,"href":"https:\/\/climaco.com\/en\/wp-json\/wp\/v2\/pages\/2381\/revisions"}],"predecessor-version":[{"id":11950,"href":"https:\/\/climaco.com\/en\/wp-json\/wp\/v2\/pages\/2381\/revisions\/11950"}],"up":[{"embeddable":true,"href":"https:\/\/climaco.com\/en\/wp-json\/wp\/v2\/pages\/3883"}],"wp:attachment":[{"href":"https:\/\/climaco.com\/en\/wp-json\/wp\/v2\/media?parent=2381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}